We are caught in Inertia when we continue to follow the same practices, even when we know there is a need for change.  Inertia drives us to optimize within a conflict rather than breaking free of the conflict. In his keynote presentation, Rami Gol ...

Dr. Eliyahu M. Goldratt's last development was the process to ensure the permanent evolution of TOC. The 4th pillar of TOC "Never say I know" was formally introduced during the 2011 TOCICO Practitioner Upgrade in Palisades, NY.

This presentation shows the relevance of customer/client satisfaction as a throughput metric and introduces a widely used method (SERVQUAL) that is both simple and valid for measuring for organizations providing municipal, educational, health service ...

Dr. Goldratt presents his approach to Project Management Execution based on the Theory of Constraints using the Strategy and Tactics Logic Tree. This second part goes into how to reach the level of performance required and explained in the previous ...

Dr. Goldratt answers diverse questions from the audience as part of his keynote presentation given in 2005, on topics related to the Thinking Processes and the S&T Tree, the valuation measurements, the foundation of TOC, the role of TOC for Educat ...

Implementing TOC in retailers requires challenging some assumptions and evaluating how their current reality may be best served by TOC. This presentations evaluates myths and truths about TOC implementation in retail.