This presentation shows the relevance of customer/client satisfaction as a throughput metric and introduces a widely used method (SERVQUAL) that is both simple and valid for measuring for organizations providing municipal, educational, health service ...

A brief presentation of how Dixie Iron Works grew from 1993 to 2005 with the help of TOC.

Jos presents the concept he has developed called Make to Consumption, in which three elements are considered as part of this end-to-end supply chain solution: Response, Forecast and Safety. He shares his experience implementing such solution, as well ...

Case study, testimonial and experience of a TOC based Logistics/ Distribution Centre management application, shared during the TOCICO Conference held in October 2004. Appropriate application allows to achieve at least 30% of increase in average produ ...

In his keynote presentation, Rami Goldratt offers in conceptual and pragmatic terms the fundamental mindset and wisdom on which the Theory of Constraints is built. His message resonates at both professional and personal levels.