This presentation shows the relevance of customer/client satisfaction as a throughput metric and introduces a widely used method (SERVQUAL) that is both simple and valid for measuring for organizations providing municipal, educational, health service ...

About the Products and Environment: Dhanuka Agritech Ltd. is one of the fastest growing agro-chemical company in India for last 10 years. The company produces various types of pesticides, insecticides used to treat various pest attacks on crops. The ...

Case study of the TOCLSS journey taken by Process Equipment (PECo). Understanding the integration of TOC, Lean and Six Sigma (TOCLSS) and making the correct choices which are essential to achieve rapid bottom line results.  

Jos presents the concept he has developed called Make to Consumption, in which three elements are considered as part of this end-to-end supply chain solution: Response, Forecast and Safety. He shares his experience implementing such solution, as well ...

Dr. Eliyahu M. Goldratt's last development was the process to ensure the permanent evolution of TOC. The 4th pillar of TOC "Never say I know" was formally introduced during the 2011 TOCICO Practitioner Upgrade in Palisades, NY.

The TOC replenishment solution for MTA & DTA is exciting. Presented from a practical point of view and directed to TOC practitioners, Oded shares lessons learned in order to ease the implementation process and make it more accessible for companie ...